bd89's Privacy Policy
This document explains in detail how your personal information is collected, used, stored, and kept secure on the bd89 platform.
This Privacy Policy ("Policy") applies to all services and features of the bd89 platform. When you register on bd89, use our services, or contact us, you are considered to have accepted the terms of this Policy. Alongside this Policy, we encourage all users to read our Terms and Conditions, as both documents together form the complete legal framework governing our services.
Definitions and Scope
The following terms and phrases are used with specific meanings throughout this Policy:
- "Platform" refers to bd89's website, mobile application, and all related digital services.
- "User" refers to any person who accesses, registers on, or uses any service on the Platform.
- "Personal Information" refers to any information that can directly or indirectly identify a person.
- "Processing" refers to the collection, storage, analysis, transmission, or any use of data.
This Policy applies to users in Bangladesh and is consistent with the relevant laws and regulations of Bangladesh. Users must be 21 or older — registration and use of bd89 services is only for users aged 21 and above.
What Information We Collect
The bd89 platform collects user information in several ways. The information collected can be broadly divided into two categories:
2.1 Information You Provide Directly
Information you submit directly during registration, verification, or use of services:
- Full name, date of birth, and national ID details
- Mobile number and email address
- Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
- Username and password
- Messages and attachments sent during support requests or general contact
2.2 Automatically Collected Information
When you use our platform, the following information may be recorded automatically:
- IP address, device type, and operating system information
- Browser type and version
- Date, time, and location of platform access (where applicable)
- Gaming and betting activity logs — bet amounts, win and loss records
- Data collected through cookies and similar tracking technologies
Purpose of Data Use
bd89 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Account Management and Identity Verification
Information is used to complete the registration process, verify user identity, and ensure account security. OTP verification and two-factor authentication are part of this.
3.2 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests, maintain transaction history, and prevent fraudulent activity.
3.3 Customer Support
Personal information is required to resolve user complaints or requests and to provide assistance via live chat and email.
3.4 Platform Improvement and Analysis
Analytical data is used to improve the user experience, identify and fix technical issues on the platform, and develop new services.
3.5 Legal and Regulatory Compliance
Necessary information is retained to comply with applicable laws, regulations, and guidelines, and to respond to lawful requests from law enforcement authorities.
Data Sharing and Disclosure
bd89 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following specific circumstances:
- Payment Processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services.
- Technology Partners: Technology service providers that assist in operating the platform may access limited information under strict confidentiality agreements.
- Legal Authorities: Information may be provided in response to lawful and ordered requests from Bangladesh law enforcement agencies or the judiciary.
- Fraud Prevention: Information may be shared with relevant authorities when needed to investigate account security issues or financial crimes.
Your information is not shared with any third party outside of the cases listed above.
Data Protection and Security
bd89 follows the highest industry standards to protect user data. Our security framework includes:
5.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
- Sensitive information stored in databases is kept encrypted.
- Round-the-clock monitoring through firewalls and intrusion detection systems.
- Regular security testing and vulnerability assessments.
5.2 Administrative Security Measures
- Strict access controls — only authorised staff can access personal information.
- All staff receive regular training on data protection and privacy policy.
- Confidentiality agreements are maintained with third-party partners.
Data Retention Period
bd89 does not retain collected information beyond what is necessary. The following policies govern retention periods:
- Active Accounts: Necessary information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes.
- Transaction Records: Financial and transaction-related information is retained in accordance with applicable legal requirements.
- Marketing Communications: Relevant data is deleted when you withdraw your consent.
Cookies and Tracking Technologies
The bd89 platform uses cookies and similar technologies to improve the user experience. Cookie usage is described below:
7.1 Essential Cookies
These cookies are essential for maintaining login status, ensuring account security, and running the platform's core functions. Without them, the platform will not work properly.
7.2 Analytical Cookies
These cookies are used to analyse how users interact with the platform and to improve service quality. They do not identify any individual personally.
7.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working correctly.
User Rights
Every user registered on bd89 has the following rights regarding their personal information:
- Right of Access: You can find out what information bd89 holds about you.
- Right to Rectification: You can request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
- Right to Portability: You can request your information in a structured and machine-readable format.
- Right to Object: You can object to your information being used for a specific purpose.
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise these rights, please contact our customer support team. We will respond to your request within 30 working days.
Responsible Gaming and Data Use
bd89 monitors user gaming behaviour to promote responsible gaming. Information collected for this purpose is used solely for user protection — not for any commercial purpose. You can find full details in our Responsible Gaming policy on how bd89 ensures user wellbeing and safe gaming. Our commitment in this regard is an integral part of our privacy policy.
Protection of Minors
All services on bd89 are exclusively for individuals aged 21 and above. We do not knowingly collect or process information from any minor. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted in accordance with applicable law.
Policy Changes
bd89 reserves the right to update this Privacy Policy when necessary. If significant changes are made to the Policy:
- A notice will be published on the platform.
- Registered users will be notified by email or through an appropriate channel.
- The effective date of the changes will be clearly stated on this page.
Continuing to use the platform after any changes means you have accepted the updated Policy. To learn more about bd89, you can visit our About Us page, which provides information about the platform's overall identity and values.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English. To get immediate assistance via live chat, click the support icon on the platform.
Learn More
Visit the pages below to get a full understanding of bd89's policies and terms.