bd89's commitment to responsible gaming
bd89 believes that betting and casino games are enjoyable only when played in a controlled and mindful way. The safety of every player on our platform is our highest priority.
Our position
Keep gaming from becoming a problem
To open an account at bd89 and take part in any betting or casino activity, you must be at least 21 years old. This is not just a rule — it is an ethical responsibility. We want to ensure that everyone who uses our platform is playing consciously, for enjoyment, and within their own means.
Betting is a form of entertainment. But for some people it can become a problem — playing in secret from family, falling into financial difficulty, or being unable to stop. If you or someone you know is in this situation, seeking help is the most courageous step you can take.
Our Terms and Conditions contain detailed rules on responsible gaming that every user must follow. Knowing these rules is important for a healthy betting experience.
bd89 keeps every player's information secure. Our Privacy Policy explains how your personal data is stored and used, and how any information related to your account is handled.
Stay in control
bd89's safety tools
You can manage your own betting habits directly — these tools are available straight from your account.
Set a maximum amount you can deposit daily, weekly or monthly. Once set, reducing the limit takes effect immediately; a waiting period applies before it can be increased.
Financial controlDecide in advance how long you will be active on the platform each day. When the set time is up, the system will automatically alert you and give you the option to end the session.
Time managementSet a cap on how much you are willing to lose over a given period. Once the limit is reached, your account will be temporarily restricted from betting.
Loss restrictionIf you feel you need a pause, put your account on a break for anywhere from 24 hours up to 6 weeks. Logging in or betting is not possible during the break.
Cooling-offIf you are experiencing long-term problems, close your account for a set period — or permanently. For permanent exclusion, contact the support team.
Long-term protectionContact us at any time via live chat or email. Speak in Bengali, reach out without hesitation — our team is ready to assist directly with responsible gaming matters.
Direct supportWarning signs
Be aware if you notice these signs
Problematic betting develops gradually. If you or someone in your family notices any of the signs below, take action quickly.
Our commitment
bd89's pledge
We do not just want to provide entertainment — we want to make sure every player is playing in a safe environment.
To learn more about bd89, visit our About Us page — it contains details about our values and our commitment to users.
For answers to common responsible gaming questions, visit our FAQ section. It explains self-exclusion, changing limits, and the account closure process in plain language.
Our goal is to keep betting a controlled form of entertainment. Whether it is casino games or sports betting, it should never be treated as a source of income. Winning and losing are both part of betting, but placing larger bets to recover lost money is dangerous.
Self-Exclusion Request
Pause or close your account
If you want to take a break for a while or keep your account closed for a longer period, fill in the form below to submit your request. Our support team will get in touch with you within 24 hours and help you complete the process.
If you request permanent closure, the account cannot be reopened. For a temporary break, the account will not be reactivated automatically once the period ends — you will need to request it yourself.
This request will be sent to our support team. The account remains active until processing is complete.
Get help
Where to turn if you need help
Asking for help is not a weakness — it is the right decision. Reach out through any of the channels below.
bd89 Live Chat
Support is available in Bengali and English 24 hours a day, seven days a week. For any responsible gaming matter — self-exclusion, setting limits or closing an account — contact us directly via live chat.
Email Support
Write to our support email — [email protected]. Providing full details will help us respond faster. A formal self-exclusion request can also be submitted by email.
Family and Friends
Talk to the people close to you. Letting your family know means they can help you make the right decisions during difficult times. Reaching out yourself is the most effective step.
Professional Advice
Speak with a mental health professional or counsellor. Several organisations in Bangladesh offer professional advice on addiction and mental health.
Mental Health Services
Contact the mental health department of a government hospital or clinic. Professional support is far more effective for recovering from addiction.
Awareness and Education
Learn about responsible betting — how to stick to a budget, when to stop, and how to review your own behaviour. Awareness is the best protection.
Practical tips
A few rules for safe betting
Before each betting session, set a fixed budget and do not go beyond it. This amount should be one you can afford to lose without it affecting your daily life. Never use money set aside for emergencies, rent or food on betting.
Never think of betting as a way to earn money. It is entertainment, and entertainment has a cost — just as going to the cinema or eating out costs money, the same applies to betting. Keeping this mindset reduces the urge to chase losses after a bad session.
Do not play for long stretches at a time. Take regular breaks, drink water, get up and move around. Betting when you are tired or under emotional stress is risky — your ability to make clear decisions is reduced at such times.
Never bet under the influence of alcohol or drugs. In that state the likelihood of placing large bets is much higher, and you may regret it afterwards.
Do not leave your device or account accessible to minors. Be mindful that younger members of your household cannot access betting sites in any way. Anyone under 21 is not eligible to register at bd89.
Frequently asked questions